Back Porch Brewing Online Store

Refunds for Damaged Products

We will issue a full refund for any product that arrives damaged.

Refund requests must be submitted within 30 days of the purchase date

Proof of purchase is required

We may request photos of the damaged item and packaging

Approved refunds will be issued to the original payment method

Non-Returnable Items

Except where required by law, the following items are not eligible for return or refund if they are not damaged:

Worn, washed, or used merchandise

Items without original packaging or tags

Sale or clearance items

Gift cards or digital products

Exchanges

We do not offer exchanges.
If your item arrives damaged, a refund will be issued and a replacement may be reordered separately.

Shipping Costs

Shipping charges are non-refundable unless the item was damaged or shipped incorrectly

Back Porch Brewing is not responsible for damage caused after delivery or improper handling

How to Request a Refund

To request a refund, contact us with the information below:

Order number

Description of the issue

Photos of the damaged product (if applicable)

Refund requests submitted without required information may be delayed or denied.

Refund Processing

Once approved, refunds are typically processed within 5–10 business days, depending on your payment provider.

Order Cancellations

Orders may be canceled only if they have not yet shipped.
Once an order has shipped, it is subject to this return policy.

Policy Updates

Back Porch Brewing reserves the right to modify this policy at any time.
Changes apply only to purchases made after the updated policy is posted.